I got a call several weeks ago, it was a very typical conversation. The lady on the other end was frustrated, bordering on angry. Who was she angry at? The answer was so common: it was "us": web developers, web solution providers. She felt cheated and robbed. Her story as a litany of failed solutions, money wasted, and what she perceived as outright lying and cheating. She no longer trusted anyone in the web development industry. This always makes me a bit angry as well. Part of anyone's rep …
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